Know your guestsbefore they arrive.
AI agents that plug into your PMS and start working - enriching profiles, spotting revenue patterns, and personalizing every stay.
Works with Oracle OPERA, Cloudbeds, Mews, and Guesty.
Best for: Front Office & Guest Experience
Know every guest before they walk in.
Guest books → Profile enriched → Team briefed
The moment a guest books, Mercana enriches their profile with public data - LinkedIn, company, social presence, press mentions. By the time they arrive, your team has a complete dossier.
Pre-arrival intelligence, delivered automatically.
Dietary preferences, celebration occasions, room upgrade candidates, and spa recommendations - surfaced to your team before the guest arrives.
Agents, not another dashboard.
Your team doesn't need another login. Mercana's agents work inside your existing tools and handle the work your staff doesn't have time for.
Triggers on signals
Monitors your PMS for patterns - new bookings, repeat guests, corporate demand - and acts without being asked.
Drafts the outreach
From pre-arrival WhatsApp messages to corporate rate proposals, agents do the work. You review and approve.
Reports back
Every action logged. What the agent did, what revenue it influenced, what needs your review.
Built on your existing stack.
Oracle OPERA, Cloudbeds, Mews, Guesty - Mercana layers on top with no rip-and-replace. Your team sees results in days, not months.

Questions & Answers
Ready to see what's hiding in your PMS?
Share a guest export. We'll show you the revenue opportunities, direct conversion potential, and personalization plays your PMS is missing.