Free audit on first 1K guests.

Know your guestsbefore they arrive.

AI agents that plug into your PMS and start working - enriching profiles, spotting revenue patterns, and personalizing every stay.

Works with Oracle OPERA, Cloudbeds, Mews, and Guesty.

How did you hear about us?
- tell us a bit more
Thanks! We're excited to chat and help!
Pre-arrival Agent

Best for: Front Office & Guest Experience

Know every guest before they walk in.

Guest books → Profile enriched → Team briefed

The moment a guest books, Mercana enriches their profile with public data - LinkedIn, company, social presence, press mentions. By the time they arrive, your team has a complete dossier.

Morning Briefing

Today, Jan 27

3 VIPs

Today's Arrivals

23 guests checking in · 3 need VIP treatment

23
Total Arrivals
3
VIP Guests
8
Personal Touches
Suite 412
2 nights
Sarah Mitchell

Sarah Mitchell

sarah.mitchell@acmecorp.com
(415) 555-0198
Enterprise Software
Personal Touches
Curated Wine Tasting$175

Publicly shared interest in wine

Golf Experience$295

Publicly shared interest in golf

Signals
VP-level executiveBusiness travelerHigh spend potential
Summary

Sarah Mitchell is a senior sales executive currently serving as Vice President of Sales at AcmeCorp, a mid-size enterprise software company based in San Francisco, California. She has built a career leading revenue teams within the SaaS and enterprise technology space, with experience spanning go-to-market strategy, enterprise accounts, and sales leadership roles across the Bay Area tech ecosystem. She holds an MBA from Stanford Graduate School of Business and brings over a decade of experience in B2B sales and commercial leadership. Outside of work, Sarah is known for her strong interest in golf and wine-focused experiences, with publicly shared content highlighting travel to golf destinations and winery regions across Northern California and the Pacific Northwest.

Social Media
Sarah Mitchell
VP Sales at AcmeCorp | Enterprise Software | Stanford MBA
2,500 connections
@sarahmitchell
VP Sales @AcmeCorp | Stanford GSB | Golf & Wine enthusiast
1,247 followers
Guest Metrics
Age
38
Gender
Female
Home Value
$2,100,000
Home Type
Single Family Residence
Booking History (2)

Booking #4821

Jan 15, 2025, 3:00 PM

$892.00

2 items

Executive Suite - 2 nights

×1

Late Checkout

×1

Booking #3192

Oct 3, 2024, 2:00 PM

$1340.00

2 items

Group Block - 5 rooms

×1

Meeting Room (Full Day)

×1

Pre-arrival intelligence, delivered automatically.

Dietary preferences, celebration occasions, room upgrade candidates, and spa recommendations - surfaced to your team before the guest arrives.

How It Works

Agents, not another dashboard.

Your team doesn't need another login. Mercana's agents work inside your existing tools and handle the work your staff doesn't have time for.

Triggers on signals

Monitors your PMS for patterns - new bookings, repeat guests, corporate demand - and acts without being asked.

Drafts the outreach

From pre-arrival WhatsApp messages to corporate rate proposals, agents do the work. You review and approve.

Reports back

Every action logged. What the agent did, what revenue it influenced, what needs your review.

Under the Hood

Built on your existing stack.

Oracle OPERA, Cloudbeds, Mews, Guesty - Mercana layers on top with no rip-and-replace. Your team sees results in days, not months.

GuestContext SearchOccupationSocialSignalsActions
Sarah M.
Sarah M.Sarah Mitchell
$14,247
San Francisco, CA$2.1M
Sarah Mitchell - VP Sales @ Acme Corplinkedin.com
VP Sales @ Acme CorpEnterprise SaaS
LinkedIn@sarahm
2,500+ connections
X@sarahmitchell
1.2K followers
Business TravelWine TastingGolf
Identifying Signal...
Corporate Travel Manager
Thinking...
Assign account manager

Questions & Answers

Ready to see what's hiding in your PMS?

Share a guest export. We'll show you the revenue opportunities, direct conversion potential, and personalization plays your PMS is missing.

How did you hear about us?
- tell us a bit more
Thanks! We're excited to chat and help!
Mercana for Hotels - AI Agents for Guest Intelligence