Turn guest listsbefore they arrive.
Upload an arrivals or guest-history CSV. Mercana shows which guests, accounts, and moments are worth acting on this week.
Identity and enrichment power the model. Staff see concise actions, messages, and provenance.
Best for: Front Office & Guest Experience
Know who is arriving and what staff should do.
Arrival list → Guest context → Staff action
Mercana turns upcoming arrivals into concise briefs, welcome notes, upsell prompts, and service recovery flags.
Pre-arrival intelligence, delivered to the morning rhythm.
Staff see the next useful action, not a surveillance profile.
A CSV audit first. Integrations after proof.
Start with arrivals or guest history. Mercana finds the feasible workflows, drafts the next action, and shows where a paid sprint or subscription makes sense.
Upload a guest export
Upcoming arrivals or recent guest history is enough to start. No PMS integration required for the first proof.
Review the action queue
Each opportunity becomes a guest note, message draft, audience, sales handoff, or service recovery prompt.
Move into a sprint
Qualified hotels convert the audit into a focused pre-arrival, revenue, or corporate-account workflow.
CSV first. Integrations after proof.
Works with exports and integrations from OPERA, Cloudbeds, Mews, Guesty, CRM, and guest messaging systems. Start light, then connect the systems that matter.
Questions & Answers
Ready to turn a guest export into an action plan?
Share upcoming arrivals or recent guest history. We'll show which workflows are feasible, which guests and accounts are worth acting on, and what your team should do next.